Last updated: August 1, 2026
Thank you for shopping with NOVALII. We are committed to processing and delivering your order as carefully and efficiently as possible. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and U.S. public holidays.
Once your order has shipped, you will receive a confirmation email containing your tracking information. During product launches, promotions, or holiday periods, processing may take slightly longer.
Submitting an order does not guarantee that an address can be changed or canceled after processing has begun. Contact us as soon as possible if you notice an error in your order.
United States Shipping
We currently ship throughout the United States.
| Shipping method | Estimated delivery | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | $5.99 |
| Expedited Shipping | 2–4 business days | $12.99 |
| Free Standard Shipping | 3–7 business days | Free on orders over $50 |
Delivery estimates begin after the order has been processed. They do not include weekends, holidays, carrier delays, severe weather, or other circumstances outside our control.
International Shipping
NOVALII ships to select international destinations. Available shipping methods and final costs will be displayed during checkout.
Suggested international rates
| Destination | Estimated delivery | Cost |
|---|---|---|
| Canada | 7–14 business days | $14.99 |
| United Kingdom and Europe | 7–18 business days | $19.99 |
| Other eligible countries | 10–21 business days | Calculated at checkout |
International delivery times are estimates and may be affected by customs inspections, local postal services, or carrier delays.
Customs Duties, Taxes and Import Fees
International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by their destination country.
These charges are not included in the product price or shipping fee unless expressly stated at checkout. NOVALII cannot predict or control the amount charged by local customs authorities.
Refusing to pay customs charges may result in the package being returned to us. Any shipping, customs, handling, or return costs may be deducted from an approved refund.
Customs duties and related import charges may be assessed separately from shipping and handling fees.
Order Tracking
Once your order ships, you will receive an email with a tracking number.
Please allow up to 48 hours for the carrier’s tracking system to update. If tracking shows that your package was delivered but you cannot locate it, check with members of your household, neighbors, building management, and the carrier before contacting us.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
NOVALII is not responsible for orders delayed, lost, or returned because of an incomplete or incorrect address provided at checkout.
If an order is returned to us due to an incorrect address or failed delivery attempt, the customer may be responsible for the cost of reshipping the package.
Lost, Delayed or Stolen Packages
NOVALII is not responsible for carrier delays or packages marked as delivered by the carrier.
For delayed or missing packages, contact the shipping carrier using your tracking number. You may also contact us at [your support email], and we will assist you with the available information.
A package marked as delivered is not automatically eligible for a refund or replacement. Claims will be reviewed individually.
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives.
If an item arrives damaged, defective, leaking, or incorrect, contact us within 7 days of delivery at [your support email].
Include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the shipping package and label
After reviewing your claim, we may offer a replacement, store credit, or refund when appropriate.
Return and Refund Policy
Return Window
We accept eligible return requests submitted within 30 days of delivery.
To qualify for a return, an item must be:
- Unused and unopened
- In its original packaging
- In resalable condition
- Accompanied by proof of purchase
Contact us before returning any product. Returns sent without prior authorization may not be accepted.
Skincare and Personal-Care Products
For hygiene and safety reasons, skincare products that have been opened, used, tested, or removed from their protective seal are generally not eligible for return.
Opened products may only be considered when they arrived damaged, defective, leaking, or incorrect.
Non-Returnable Items
The following items cannot be returned:
- Opened or used skincare products
- Items without their original packaging
- Gift cards
- Final-sale or clearance products
- Promotional gifts
- Items damaged after delivery
- Products purchased from an unauthorized third-party seller
How to Request a Return
To request a return, email [your support email] with:
- Your full name
- Your order number
- The item you wish to return
- The reason for the return
- Photographs, when applicable
If your return is approved, we will provide return instructions and the appropriate return address.
Do not mail products back without receiving return authorization.
Return Shipping Costs
Customers are responsible for return shipping costs when returning an unwanted or incorrectly ordered item.
NOVALII will cover reasonable return or replacement shipping costs when we confirm that the item arrived damaged, defective, or incorrect.
Original shipping charges and international customs fees are non-refundable unless the return resulted from an error made by NOVALII.
We recommend using a trackable shipping service. NOVALII is not responsible for return packages lost in transit.
A clear policy should specify the return deadline, who pays return shipping, and whether other fees apply.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Shipping charges, customs duties, taxes, and handling fees are generally non-refundable.
Exchanges
We do not currently offer direct exchanges.
To obtain a different product, request a return for the eligible item and place a new order after your return has been approved.
Order Cancellations
Contact us as quickly as possible if you need to cancel an order.
We cannot guarantee cancellation after an order has entered processing or has already shipped.
Sale Items
Sale and promotional items are eligible for return only when expressly permitted by the terms of the promotion.
Products marked Final Sale cannot be returned or refunded unless they arrive damaged, defective, or incorrect.
Contact Us
For questions about shipping, returns, or your order, contact:
NOVALII Customer Care
Email: contact@novaIII.com